Musto Super Warm Polartec Windjammer Fleece Jacket

UK DELIVERIES

Standard UK delivery is FREE on all orders over £150.00 except on certain Lines eg Guns, Gun Cabinets and Ammunition, or on any order when you opt to "customer collect" from our address.

• The delivery options for a product can be found in the Shopping Cart. Once you have ordered an item, there is a drop down menu where you can choose your most suitable delivery option. We deliver most items Monday to Friday, 9am-6pm (although some of our carriers may deliver slightly earlier or later and even on saturdays).
• We use Royal Mail for most small parcels and packages under 4kg and couriers for large items or order
• We offer the following Delivery Services:
  • Envelope
  • Small Parcel
  • Standard Parcel
  • Medium Parcel
  • Large Parcel
  • Extra Large Parcel
  • Special Guaranteed Delivery (Next Day & insured)
  • RFD Transfer (Deliver registered products to your local Gunshop

Please note our system will work out the most suitable delivery options available to you, according to the weight and dimensions of your order and the most suitable options will be shown in a drop down menu option on the checkout page.

Gift Vouchers will be despatched via Royal Mail Recorded Delivery

Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.

If you order items on more than one order, your orders may be consolidated and those products will arrive together.

If you have any questions about delivery you can call us prior to checking out.

If next working day or special delivery is available for your order, we'll offer you these options at checkout. These options are available for Monday to Friday delivery; order by 2pm previous day.

We cannot guarantee delivery within our usual timescales to a small number of remote rural areas, delivery exclusions apply to the Scottish Highlands, Islands, Northern Ireland and other remote areas. Please note deliveries to these restricted Northern Ireland, Highland and Island areas as well as certain postcodes will carry an additional postage charge.

On rare occasions, some items may be delivered outside the published timed windows.

The following Postcodes will carry an additional delivery charge. (Please contact us to confirm charges).

The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26,PH30-44, PH49-50, ZE

Northern Ireland, isle of Man and Isles of Scilly - postcodes- BT, IM, TR21-25

INTERNATIONAL DELIVERIES

We are able to deliver international orders however you will need to contact us during office hours or via email to obtain a specific quote for the goods you intend to order.

In the unlikely event that the goods you receive are not what you expected, you must return them to us in an unused, unwashed and unsoiled condition, complete with their original packaging. You must notify or inform us of your wish to return the items within 3 days of receipt of order if damaged, faulty or do not comply with the contract in any way. All returns must be received by us within 7 days of receipt. With your order you should have received a returns form , which you will need to complete and return with your items.

Please note that items can only be returned for an exchange or a refund if they are unused and in their original packaging and have all of the original barcode tags intact, so please don't remove them if you're thinking of sending them back! Any seals and shrink-wrap must be intact and clothing, shoes and accessories must have labels or tags attached (please do not put tape or labels on the goods packaging). If either the goods or the packaging are not in a re-saleable state, then we may be forced to decline your exchange / refund request. Without a returns slip we will be unable to process your return. If you provided your email address at time of ordering, we will be send you an email to notify you of receipt of your returned goods.

Please be aware if goods returned are not received in their original condition an exchange or refund may be declined and you may be liable for a re-stocking fee of 15% of the value of the goods.

EXCHANGES

We endeavour to process all exchanges within 7 days but this can take up to 14 days in busy periods (all exchanges are subject to stock availability). We will gladly post out your exchanged item for free (you will have to pay the difference if the goods you require are more expensive than your original order and we will refund you any difference if the goods you require are any cheaper than your original order) – but we do ask that you return the unwanted item to us at your own expense. All items remain your responsibility until they have been received by us. Once we have completed your exchange, we will send you an email to notify you (where applicable). Please note we will always send replacement goods to your original shipping address, unless notified otherwise.

REFUNDS

All refunds will be credited to your original method of payment and we will notify you by email to confirm when this has been completed. Please help us to deal with your return quickly by providing us with full requested information. Refunds are normally processed within 7 days but can take up to 14 days in busy periods. It is your responsibility to return the original item to us(as we do not offer free returns) and any item(s) remain your responsibility until they have been received by ourselves.

FAULTY GOODS

Where warranty is applicable all Warranty is up to a period of a year unless otherwise stated. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned to us for our inspection immediately. Sometimes when necessary the item may have to be returned to the manufacturer for testing, this could take up to 28 days. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably and safely packaged and that they are accompanied by our returns form along with a copy of your proof of purchase. If faulty footwear is being returned, please ensure that they have been cleaned of any excess mud first - for Health & Safety reasons we are unable to process dirty products. Any and all costs of returning faulty goods are not covered under warranty and must be met by yourself. We will of course send out any repaired / replaced goods free of any delivery or postage charge.

REMEMBER we are unable to process any returns/exchanges without an original order number and returns form. Failure to provide the requested information may cause delays in dealing with your return. This returns policy does not affect your statutory rights.

RBS WorldPay

We use the industry leading internet payment company WorldPay to protect your card details and protect you and us from fraud. For millions of people around the world, WorldPay is the way to pay - trusted and secure. WorldPay payment solutions are trusted by thousands of businesses, big and small. WorldPay provides a secure connection to your card issuer, without itself holding information regarding the goods or services you have ordered. The following outlines the how you can make a payment through the WorldPay Payment Service and how we deal with the transaction.

How does the WorldPay Payment Service work?

1. A shopper visits an e-commerce website and selects the items that they would like to buy.
2. The shopper then proceeds to the merchant's checkout with their shopping basket. This generates a summary description of the purchase that is sent to WorldPay for payment processing. This submission is often referred to as the "purchase token".
3. The shopper is redirected to WorldPay's secure server where they are presented with a series of payment pages, enabling them to choose their payment method and enter their payment details.
4. WorldPay records the shopper's payment details against the details submitted in the purchase token to produce a transaction.