Our No Quibble Returns Policy
In the unlikely event that the goods you receive are not what you expected, you must return them to us in an unused, unwashed and unsoiled condition, complete with their original packaging. You must notify or inform us of your wish to return the items within 3 days of receipt of order if damaged, faulty or do not comply with the contract in any way. All returns must be received by us within 7 days of receipt. With your order you should have received a returns form , which you will need to complete and return with your items.
Please note that items can only be returned for an exchange or a refund if they are unused and in their original packaging and have all of the original barcode tags intact, so please don't remove them if you're thinking of sending them back! Any seals and shrink-wrap must be intact and clothing, shoes and accessories must have labels or tags attached (please do not put tape or labels on the goods packaging). If either the goods or the packaging are not in a re-saleable state, then we may be forced to decline your exchange / refund request. Without a returns slip we will be unable to process your return. If you provided your email address at time of ordering, we will be send you an email to notify you of receipt of your returned goods.
Please be aware if goods returned are not received in their original condition an exchange or refund may be declined and you may be liable for a re-stocking fee of 15% of the value of the goods.
We endeavour to process all exchanges within 7 days but this can take up to 14 days in busy periods (all exchanges are subject to stock availability). We will gladly post out your exchanged item for free (you will have to pay the difference if the goods you require are more expensive than your original order and we will refund you any difference if the goods you require are any cheaper than your original order) – but we do ask that you return the unwanted item to us at your own expense. All items remain your responsibility until they have been received by us. Once we have completed your exchange, we will send you an email to notify you (where applicable). Please note we will always send replacement goods to your original shipping address, unless notified otherwise.
All Refunds will be credited to your original method of payment and we will notify you by email to confirm when this has been completed. Please help us to deal with your return quickly by providing us with full requested information. Refunds are normally processed within 7 days but can take up to 14 days in busy periods. It is your responsibility to return the original item to us(as we do not offer free returns) and any item(s) remain your responsibility until they have been received by ourselves.
Where warranty is applicable all Warranty is up to a period of a year unless otherwise stated. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned to us for our inspection immediately. Sometimes when necessary the item may have to be returned to the manufacturer for testing, this could take up to 28 days. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably and safely packaged and that they are accompanied by our returns form along with a copy of your proof of purchase. If faulty footwear is being returned, please ensure that they have been cleaned of any excess mud first - for Health & Safety reasons we are unable to process dirty products. Any and all costs of returning faulty goods are not covered under warranty and must be met by yourself. We will of course send out any repaired / replaced goods free of any delivery or postage charge.
REMEMBER we are unable to process any returns/exchanges without an original order number and returns form. Failure to provide the requested information may cause delays in dealing with your return. This returns policy does not affect your statutory rights.